Bilt has faced a wave of online backlash after comments from its General Manager directed at Reddit users drew widespread criticism.

Bilt GM Insults Redditors — The Internet Responds

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The remarks, which appeared to dismiss the concerns of the Bilt Reddit community following the rollout of their Bilt 2.0 card, sparked angry responses from cardholders, some announcing they were closing their accounts. 

Now Richard Kerr has walked back their comments: